We’re looking for an IT Operations Manager to lead IT support delivery across our clients successful and expanding business, managing both the internal IT team and outsourced Service Desk provider. As the key point of contact for IT Operations, you will handle escalations, support VIPs and maintain strong relationships with third-party suppliers. * Proven IT operations or service management experience - Full Time | up to £45,000 | Wakefield - Hybrid Working - You will ensure tickets are resolved effectively, drive root cause analysis and keep systems running smoothly. Oversee documentation, training materials and performance metrics and play a vital role in Disaster Recovery and Data Protection efforts, ensuring effective communication and operational
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